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Terms And Conditions

About Us This web site is owned and operated by Roast and Ground Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Roast and Ground Ltd
Unit 6 Kingston Business Centre Fullers Way South Chessington KT9 1DQ United Kingdom
Phone: 020 8397 8676
Fax: 0844 502 2344
Email: customersupport [at] roastandground [dot] co [dot] uk



Company Registration Number: 4523314
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. If you do not wish to pay online you may call us and we can take the payment over the phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling All orders over £75 in value (ex vat) and after any discounts or promotional vouchers will be delivered free of charge. Smaller value orders under £75 will have a small delivery charge of £10 added to the invoice.
Delivery Schedule We deliver your order right away. We will normally send your order to you the Next business day provided that your order is currently in stock and the order is received by 2pm. Orders placed on a Friday by 2pm will be delivered Monday.

Machine orders will normally be delivered within 48 hours. If there is a longer lead time on a specific model we will contact you with with the planned delibvery date.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will send the items that we have in stock and follow on with any back order items free of any additonal delivery charge.
Tax Charges All orders made for delivery to UK addresses will be charged VAT at the prevailing rate. This additional charge will be added to the cost of the goods and the carriage charge when applicable.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8397 8676 (International +44 020 8397 8676) or fax us on 0844 502 2344 or write to us at Unit 6 Kingston Business Centre Fullers Way South Chessington KT9 1DQ United Kingdom
Privacy Policy Roast and Ground Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery when delivering to your premises. The refund does not include the cost of returning the goods to our premises.

Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in a saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Customer Services:Roast & Ground Limited
Unit 6 Kingston Business Centre
Fullers Way South
Chessington
KT9 1DQ

Email us:sales@roastandground.co.ukCall us:tel. 020 8397 8676