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What's New?

Grab a Cup and Catch up

It's been a long, hot summer and we trust you've enjoyed it. We certainly have, especially since we had a double celebration what with being awarded ‘Best Coffee Machine Supplier‘ in the 2022 Family Business Awards, followed by our 20th birthday celebrations in September.

We've also got a syrups offer, draw for the chance to win a £150 Virgin Experience Day Gift Voucher and more. So grab a cup, and let's catch up. 


Roast & Ground turns 20!


Roast & Ground turned 20 on Friday 02 September 2022 - that's over 5000 days of sales advice, technical support and consumable deliveries!

We celebrated by picking up a boat in the Portsmouth area and going sailing. You may know our founders Richard & Catherine met sailing - they were keen to share their love of being on the water with the rest of the team! 

We had a great day out...

all team


Free pump

with your Monin syrup!


Add a touch of indulgence to your drinks with one of the best-selling Monin syrups – Caramel, Vanilla or Hazelnut.

When you buy a Monin syrup during October you’ll receive a free pump worth £5.95. One free pump per customer, while stocks last.

Shop Monin syrups here -


Birchall Tea Range - the natural choice

More and more of our customers are choosing our Birchall teas not least because of their superior taste and fabulous CSR credentials – take a look at this;

• Birchall only pack the two leaves and a bud of the tea bush, no stalk or dust is added, which results in better quality tea.
• Birchall has won over 84 Great Taste Awards from the Guild of Fine Foods.
• Birchall packs more tea per tea bag - 2.5g compared with only 2g for other brand names.
• Birchall English Breakfast Tea and Earl Grey is dual certified Fairtrade and Rainforest Alliance.
• All Birchall teas are Carbon Neutral Gold Standard.
• All Birchall tea bags and packaging is 100% plastic free and can be disposed of within compostable food waste.


WIN a £150 Virgin Experience Days

Gift Voucher

From spa days to supercars, flying, to the very best in food and drink, you can exchange your voucher for a multitude of experiences. What would you choose?

Every online shop order for £150 ex vat or more, placed during October and November will be entered into the draw to win. Winner will be randomly selected by an independent person and will be notified on 9th December 2022 by email. Virgin Experience Days gift voucher terms and conditions will apply.

Virgin Experience day


Meeting Room Coffee?   

We have a solution for you.

Our Bravilor 1 Litre Vacuum Jugs fit perfectly with any Rex-Royal machine. This means that you can prep some freshly brewed coffee for meeting rooms, breakout areas, or wherever else your staff and customers are wanting to grab their morning cup of Roast & Ground coffee! 

Please contact if you would like a measured jug function hot key set up on your machine. 

How are we doing?

Our Ops team has been busy over the summer installing new machines, responding to call-outs, carrying out regular filter change and preventative maintenance visits and generally working hard to make sure we have a band of happy customers. Here’s how they’ve been doing June – August 2022.

  • Coffee Machine Breakdown First Time Fix – 94.1%

  • Average Time to Site for Call-outs (London) – 3 hours 56 minutes (target 6 hours)

  • Average Time to Site for Call-outs (Outside London) – 8 hours 14 minutes (target 1 day)

winner sme

This year we celebrated another achievement. SME awarded us "Best Coffee Machine Supplier 2022" We are extremely proud to achieve this! You can read more about it here