Planning, Installation & Set-up

Having helped you identify the equipment that will perfectly meet your needs, we offer a range of additional services to get you up and running. Simply tell us where you want the machine to go and we’ll make sure that it fits and advise you as to what power and water requirements are needed. Our trained engineers can liaise directly with your Facilities Manager or on-site builders and/or contractors, to ensure that the correct utilities are there and in the right place for your chosen machine.

During the installation, once again our fully trained technicians will ensure that everything runs smoothly with the fitting and connection of your machine. We'll then programme the machines to your specific requests where possible. 

Over and above this, we'll also make fine adjustments to ensure superb tasting drinks every time. We'll set the gram throw for each product, adjust the water temperature, measure the volume of water and check the extraction time - and then taste the results. Because we want to ensure that you and your staff enjoy that perfect café taste every time. And if our tasting specialists like the drinks, we know you will too!

On-site Maintenance Contracts & Filter Changes

Roast & Ground offers a top quality on-site maintenance service – which comes as standard with any service contract. Should there be any problem with your machine, we’ll diagnose the fault quickly and fit all required replacement parts as necessary, to get your machine up and running again as swiftly as possible. Our engineers have all been trained by the machine manufacturers themselves, to help speed up the diagnosis and repair of all the machines we offer.  

Every machine we install will have a water filter fitted as standard. Water filters ensure great tasting drinks and control the build-up of scale. Once a machine and filter has been fitted, we’ll schedule regular (usually quarterly) filter changes to ensure that your drinks continue to taste great at all times.

Cleaning, Consumables & Other Services

Our exceptional office drinks support services are second to none. We pride ourselves on excellent customer service and offer a comprehensive range of services - all tailored to suit your specific requirements. So just take your pick, or choose to benefit from the complete best-in-class package.

We offer drinks machine cleaning services on a daily, weekly or even monthly deep-clean basis. We're happy to take responsibility for ensuring your machine is filled up and to monitor its performance and schedule maintenance calls on your behalf. We'll also contact you regularly to take your consumables orders, if you'd like us to. For some customers, we do all of the above - the choice is entirely yours.