020 8397 8676 hello@roastandground.co.uk Customer Login

We make it easy

We’re here to help you with every aspect of office drinks. Our full-service approach means everything is simple for you. It’s what we do best.

Whatever you need, when you need it

We’re always on hand to help make life easier for you. Choosing the right drinks equipment for your office, selecting the right supplier and getting everything up and running can be daunting - let alone managing the ongoing maintenance and keeping an eye on your supplies of coffee, tea and sugar!

Make use of our expertise and enjoy a completely tailored service to meet your specific requirements. In addition to knowledgeable advice and efficient installation, we can take responsibility for your servicing, repairs and regular cleaning visits.

Planning, Installation & Set‑up

We can help you plan your requirements, optimise your choices and will install your machines to make sure everything’s running smoothly from day one.

On-site Maintenance Contracts

Choose from a range of on-site maintenance contracts and scheduled filter change visits designed to keep your office drinks flowing.

Cleaning, Restocking & Other Services

Regular cleaning and machine refilling contracts give you peace of mind. And you’ll enjoy next day delivery with our online or telephone ordering.

Planning, Installation & Set-up

Having helped you identify the equipment that will perfectly meet your needs, we do everything to get you up and running with the minimum of fuss.

We’ll help you decide the best location for your machine, make sure it fits and advise on the necessary power and water requirements.

Our fully trained engineers will carry out a site visit, and we can liaise directly with your Facilities Manager, on-site builders and/or contractors, to ensure that the correct utilities are all in the right place in time for installation.

Before installation, we’ll programme the machine to your specific requirements. We’ll set the gram throw for each product, adjust the water temperature, measure the volume of water and check the extraction time - and then taste the results.

During installation, our engineers will ensure that everything runs smoothly. They will make careful adjustments to the drinks, to ensure they are fine-tuned to your taste, and also show you how to clean and maintain your machine on a daily basis.

On-site Maintenance Contracts & Filter Changes

Our on-site maintenance service - which comes as standard with any service contract - is first class. Should there be any problem with your machine, we’ll diagnose the fault quickly and fit all required replacement parts as necessary, to get your machine up and running again as swiftly as possible.

Our engineers have all been trained in person by the machine manufacturers to help speed up the diagnosis and repair of all machines we offer.

Every machine we install will have a water filter fitted as standard. Water filters ensure great tasting drinks and control the build-up of scale. Once a machine and filter has been fitted, we’ll schedule regular (usually annual) filter changes to ensure that your drinks continue to taste great at all times.

Cleaning, Restocking & Other Services

We pride ourselves on excellent customer service and offer a comprehensive range of services, all tailored to suit your specific requirements. Simply take your pick from those you require, or take advantage of our complete best-in-class package.

We offer machine cleaning and sanitization services on a daily, weekly or monthly basis. We’re happy to take responsibility for ensuring your machine is filled and to monitor its performance and schedule maintenance calls on your behalf. We’ll also contact you regularly to take consumables orders, if you’d like us to. For some customers, we do all of the above - the choice is entirely yours.

Our promises to you

Quick response times

Expert engineers

Outstanding reliability

Regular Quality Audits

National coverage

Fast breakdown response

On-site service contracts

And great tasting drinks!

We've been providing office coffee machines and support to businesses in London and the South East, as well as national accounts, since 2002.

Here’s what our customers have to say about us.

“We have no hesitation in recommending them to provide a reliable and efficient corporate service.”

Steve, customer since 2009

“The service and help that Roast & Ground provide is always first class, quick and efficient.”

Nourin, customer since 2017

“Wonderful service with excellent tasting coffee. The after-sales team are great and are really proactive.”

Julie, customer since 2018

Email

hello@roastandground.co.uk

Phone

020 8397 8676

Shop

shop.roastandground.co.uk

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