How we support you
We’re here to help you with every aspect of office drinks. Our full-service approach means everything is simple for you. It’s what we do best.
Planning, installation and Set-up
We’ll get you up and running with a minimum of fuss and make sure everything’s running smoothly from day one.
As workplace coffee experts, we put the best equipment in the right position, make sure it fits perfectly and advise on the necessary power and water requirements.
Working with on-site builders and/or contractors? No problem! We’ll liaise directly with them and ensure the correct utilities are all in the right place in time for installation.
On-site maintenance contracts and filter changes
Our on-site maintenance service – which comes as standard with any Roast & Ground service contract – is first class.
It covers everything from preventative maintenance visits to drinks quality monitoring, filter changes, staff training, and ongoing phone, video and email support.
In the unlikely event that there is a problem with your machine, we’ll diagnose the fault quickly and fit all required replacement parts as necessary, to get your machine up and running again as swiftly as possible.
Cleaning, restocking and other services
Free your staff to concentrate fully on what they do best with our coffee machine valet services.
For complete peace of mind, we offer machine cleaning services on a daily, weekly or monthly basis.
We’re happy to take responsibility for ensuring your machine is filled and to monitor its performance and schedule maintenance calls on your behalf. We’ll even contact you regularly to take consumables orders, if you’d like us to!
For some customers, we do all of the above – the choice is entirely yours.
Complete coffee quality
Our mission is to make sure your workplace coffee beats that sold on the high street. Our secret? Careful selection and roasting of coffee beans so that they work brilliantly in your machine – and keeping your machine in optimum working condition!
At Roast & Ground, we run drinks quality audits every time we visit, checking the espresso and adjusting your grinder as needed – it’s all part of the service.
Office coffee tastings? We’re always happy to oblige. In our experience, the best way to find the right coffee for your team is to trial them for a month or so before choosing your favourites. We’d love to help you with that, too.
Fresh, filtered water
Fresh filtered water takes superb coffee to another level, and keeps your machine in peak working order too.
At Roast & Ground, we want you to enjoy the very best workplace drinks all day, every day. That’s why all our coffee machines are fitted with best-in-class water filters that we manage and change according to your usage. It’s all included in your basic service plan.
While we’re talking about great-tasting water, did you know Roast & Ground offers a choice of stylish, eco-friendly water solutions for workplace refreshment too?
Whether you’re looking for taps or dispensers, we’ll put them under the same handy service agreement as your office coffee machine – as always: keeping things easy for you.
PSSR inspections for commercial coffee machines
At Roast & Ground, we make sure all our customers have everything they need for great coffee at work – this includes PSSR testing or Pressure Systems Safety Regulations inspections on commercial coffee machines.
If your machine has a steam boiler (and only certain models do) our engineers are qualified to perform the test and supply your annual inspection certificate via an independent accreditation partner.
Why not save yourself the hassle of arranging coffee machine servicing, repairs and PSSR inspections. Buy, rent or lease your machine from Roast & Ground and we’ll take care of everything.
Need help? We’re just a phone call (or email) away
No matter which coffee machine or water solution you have, when you buy, rent or lease from Roast & Ground, our Customer Service Desk is always on hand with advice and guidance via phone, email and video.
Many of our machines come with telemetry, which allows our expert engineers to diagnose problems and make non-mechanical adjustments remotely, so your machine’s brewing happily once again, pronto.
We also offer on-going training support as required and, if things need adjusting, just let us know! We can tweak drinks to suit your personal taste, offer coffee changes two times a year, and make other adjustments to accommodate things like new crockery.
Just some of the reasons why we’re renowned for outstanding customer service!
All this and Next Day Delivery
Roast & Ground proudly supplies everything you need to keep the office drinks flowing.
Our easy-to-use online shop is stocked with quality teas, hot chocolate, sugars and sweeteners, snacks, soft drinks and more. Cups, napkins and cleaning needs too!
Order before 2pm and we’ll deliver next day. Based in or around London? We can even be with you in hours if necessary.
See our machines in action
Experience the difference a top-quality coffee machine could make to your workplace. Join us for a tasting at our Moorgate or Chessington showrooms.
