Service, support and aftercare that keep coffee flowing
Roast & Ground provides installation, training, preventative maintenance and repair support for all commercial coffee equipment we supply. With expert engineers responding within 6 hours of callout in London and 24 hours nationwide.
When a coffee machine goes down at work, it's rarely just an inconvenience. It's a queue forming, a meeting starting badly, and someone having to deal with it. We take that seriously.
Installation and training done properly
When we install a commercial machine, we don't consider the job done until you're confident with it.
Each machine is set up by one of our engineers, calibrated for your water quality and your taste preferences, and everyone who needs to use or clean it gets proper training – not a manual left on the counter.
We won't leave until the drinks are right and your team feels comfortable. And for ongoing reference, we have cleaning training videos available on YouTube in both English and Spanish, so new starters always have somewhere to turn.
Maintenance that prevents problems before they start
Many machine failures are avoidable. Preventative maintenance is key, and at the heart of how we work.
Regular servicing, hygiene checks and timely filter changes make a significant difference to both reliability and drink quality. They minimise downtime and extend the life of your machine, so they're included in our service contracts.
The goal is that you rarely need to call us with a problem. But when you do, we're ready.
Fast repair and response when something does go wrong
We aim to respond within 6 hours of call out in London and 24 hours UK nationwide. Your Roast & Ground engineer knows the exact machines we supply and will do everything to diagnose the problem beforehand and arrive with essential parts for repairs, so time isn't wasted.
Phone and email support is available whenever you need it, and next-day delivery means you won't run out of supplies in the meantime.
We know that fast, reliable support is what turns a good supplier into one you'd actually recommend. That's what we're here to be.
